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The following guide outlines the steps required to onboard a new tenant, including analysts, data sources, configurations, and more. Follow this approach for each new tenant to ensure a seamless and speedy onboarding process.

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Step 1: Create the New Tenant

Navigate to the Tenants page from the navigation bar. Click on the Add New button in the bottom left corner to open the tenant modal. Add the tenant name, we suggest adding the customer name to make it easier to track and match with your ticketing system. Then choose which analysts, if any, will be added to the new tenant (we default to select all). Click Continue and your new tenant will be partitioned in seconds.

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Step 2: Add Integrations to Tenant

Once you add the new tenant, the tenant dropdown at the top of the screen will automatically change to the new tenant. Navigate to the Integrations page to add your first security integrations. To add a new integration, click Connect under the vendor and follow the appropriate instructions in the Integrations page to gather credentials and connect the tool. Once you have successfully connected the integration(s), alerts will begin to flow and be analyzed.

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Step 3: Configure Automated Response Actions

Navigate to the Settings page and scroll to the bottom to see the Automated Actions. Actions that are available based on your tooling will be highlighted in bold. Follow the instructions in Response Actions to configure the availble actions to best support the given tenant.

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Step 4: Configure Case Notifications

Scroll to the top of the Settings page and find the Notifications box. You have the ability to receive alert notifications via email or messaging application. Follow the on-screen instructions to enable the notification methods of your choice. The notification framework in Tier4 is designed to provide timely reporting of incidents in the tenant to drastically improve human response time.

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Step 5: Configure Ticketing System (if necessary)

There are two options for integrating ticketing systems with Tier4, outlined in the Ticketing. Tier4 autonomously syncs with all ticketing systems to ensure updates are reflected in both places. Ticketing systems are polled multiple times per day to reduce API calls on the system, so status updates made in the ticketing system may be delayed partially. Follow on-screen instructions and the User Guide to properly integrate the new ticketing system. You have the option to configure automated ticket creation in the Settings page.