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Tier4 offers two mechanisms to receive notifications of new cases: email and chat applications. To configure these options, head to the Settings page in the navigation menu.

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Email Notification

To receive notifications directly to your email inbox, enter an email address to enable the service. Email notifications will include basic information regarding the case: severity, case type, title, and source. The notification will also include a link to the case in the Tier4 platform.
Tier4 has developed an advanced notification engine to help reduce the volume of email notifications sent to your inbox in the event of a noisy incident. You will not receive new notifications in instances where a duplicate behavior is occurring and the original incident was not yet responded to.

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Chat Application Notification

Tier4 also allows users to setup an integration with Slack to receive case notifications directly in a channel created by the customer. To add the Slack integration, click Connect to Slack and follow the on-screen instructions. Once the integration is complete, you will be redirected back to the Tier4 platform.