> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tier4ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Situational awareness of relevant cases

Tier4 offers two mechanisms to receive notifications of new cases: email and chat applications. To configure these options, head to the **Settings** page in the navigation menu.

## Email Notification

To receive notifications directly to your email inbox, enter an email address to enable the service. Email notifications will include basic information regarding the case: severity, case type, title, and source. The notification will also include a link to the case in the Tier4 platform.

<Info>
  Tier4 has developed an advanced notification engine to help reduce the volume of email notifications sent to your inbox in the event of a noisy incident. You will not receive new notifications in instances where a duplicate behavior is occurring and the original incident was not yet responded to.
</Info>

## Chat Application Notification

Tier4 also allows users to setup an integration with Slack to receive case notifications directly in a channel created by the customer. To add the Slack integration, click **Connect to Slack** and follow the on-screen instructions. Once the integration is complete, you will be redirected back to the Tier4 platform.